Riverside holiday park

Covid-19 Book with Confidence Guarantee

Peace of Mind

We appreciate that the current situation with the Covid-19 pandemic means it can be difficult to plan ahead. But this guarantee means you can book your holiday with confidence.

Our Guarantee

At Stratford Parks we are supporting every booking made with our Book with Confidence Guarantee.

The Book with Confidence Guarantee is free of charge and automatically applies to all new bookings made direct through Avon Estates Ltd (the overarching company) for 2021, and you do not need to do anything.


What it covers

In relation to the Coronavirus pandemic you are covered for the following:

  1. Cancellation due to the park being closed
  2. UK Government restrictions on travel
  3. You are unable to travel due to sickness or isolation
  4. You consider it unsafe to come on holiday

How to Claim

If you need to make a claim all you need to do is get in touch with us via email or call 01789 292312 at any point up to 4 days prior to arrival and you can:

  1. Transfer your holiday to new dates in 2021 or 2022,
    free of charge*
  2. Cancel your booking and receive a full no quibble refund

*Please refer to our terms and conditions below for more information.

Terms and conditions

The Book with Confidence Guarantee is only applicable on new bookings made direct through Avon Estates Ltd.

The ‘Guarantee Change Window’ allows any transfer or cancellation up to 4 days prior to arrival. Should UK Government advice significantly change in the 4 days prior to arrival, we will reactivate the Guarantee for you.

All other booking terms and conditions remain unchanged. If you choose to amend your holiday to different dates, should your new holiday be more expensive you will need to pay the difference at time of booking.

If you choose to cancel your holiday, you can do this by emailing or calling us, refunds will take up to 28 days to process.

The Coronavirus Book with Confidence is available until further notice.

The Avon Estates Cancellation Protection is a separate offer and remains available at the same time as this Guarantee.